Privacy Policy

Your privacy matters to us. This policy explains how we collect, use, and protect your personal information.

Last Updated: April 24, 2026

1. Introduction

Amarox Pharma France ("we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website or interact with our services.

This policy applies to all visitors, users, and others who access our website at www.amaroxpharma.fr.

2. Information We Collect

We may collect the following types of information:

2.1 Information You Provide Directly
  • Contact information (name, email address, phone number)
  • Professional information (role, organization, specialty)
  • Pharmacovigilance reports (adverse event details, patient information)
  • Inquiry or message content submitted through contact forms
2.2 Information Collected Automatically
  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on our website
  • Referral source and navigation patterns
  • Cookies and similar tracking technologies (see our Cookie Policy)

3. How We Use Your Information

We use your personal information for the following purposes:

  • To respond to your inquiries and provide customer support
  • To process and investigate pharmacovigilance reports
  • To improve our website functionality and user experience
  • To comply with legal and regulatory obligations
  • To send you important updates about our products and services (with your consent)
  • To analyze website traffic and usage patterns
  • To maintain the security and integrity of our systems

4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

  • Consent: When you provide explicit consent for specific purposes
  • Contractual necessity: When processing is necessary to fulfill our obligations
  • Legal obligation: When required by law (e.g., pharmacovigilance reporting)
  • Legitimate interests: When necessary for our business operations, provided your rights are protected

5. How We Share Your Information

We do not sell your personal information. We may share your data with:

  • Hetero Group: Our parent company for business operations and regulatory compliance
  • Regulatory Authorities: ANSM, EMA, and other health authorities as required by law
  • Service Providers: Trusted third parties who assist with website hosting, analytics, and IT services
  • Legal Requirements: When required by law, court order, or legal process

All third parties are contractually obligated to protect your data and use it only for specified purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. These measures include:

  • Encrypted data transmission (SSL/TLS)
  • Secure servers and access controls
  • Regular security assessments and updates
  • Employee training on data protection

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

  • Contact inquiries: 3 years from last contact
  • Pharmacovigilance reports: As required by regulatory authorities (typically 10+ years)
  • Website analytics: 26 months

8. Your Rights

Under GDPR and French data protection law, you have the following rights:

  • Right to Access: Request a copy of your personal data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your data (subject to legal obligations)
  • Right to Restriction: Limit how we process your data
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at privacy@amaroxpharma.fr

9. International Data Transfers

Your personal information may be transferred to and processed in countries outside the European Economic Area (EEA), including India (Hetero Group headquarters). We ensure appropriate safeguards are in place through:

  • Standard Contractual Clauses approved by the European Commission
  • Adequate data protection certifications
  • Compliance with applicable data protection laws

10. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new "Last Updated" date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Data Protection Officer
  • Email: privacy@amaroxpharma.fr
  • Address: Amarox Pharma France, 45 rue du Faubourg du Roubaix, 59800 Lille, France
  • Phone: +33 (0)3 XX XX XX XX

You also have the right to lodge a complaint with the French data protection authority (CNIL) if you believe your rights have been violated:

  • CNIL (Commission Nationale de l'Informatique et des Libertés)
  • Website: www.cnil.fr
  • Address: 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France